Professional Practice
Complaints & Allegations
Every allegation against someone who works with children must be handled quickly, fairly and consistently, protecting the child while treating the person accused properly. This course takes you through the full consideration process, from initial assessment and LADO involvement to suspension decisions, unfounded allegations and resignations mid-process.
It also covers the complaints procedure from the child's side: how young people are told about it, and the timescales for resolution.
At a glance
What this course covers
- Apply the correct consideration process for an allegation, including when and how to involve the Local Authority Designated Officer.
- Support both the child and the member of staff involved while maintaining confidentiality and accurate records.
- Decide appropriately on suspension, and handle resignations, compromise agreements and unfounded allegations correctly.
- Explain the complaints procedure to a young person and manage a complaint within the required timescales.
Who it is for
Residential support workers, senior support workers, team leaders and Registered Managers working in children's homes.
How it works in Nest Learn
Turn professional standards into everyday practice
This course is included with over 30 others, plus the tools managers need to assign training and keep the evidence organised across every Home.